This Privacy Policy explains how dne999 collects, uses, stores, shares and protects your personal data. We are committed to handling your information responsibly and transparently.
These cards highlight core principles. They are a summary only — the full policy text below governs our practices.
dne999 collects only the personal data that is necessary to operate your account, process transactions and comply with legal obligations such as KYC and AML requirements. We do not collect data beyond what is needed for these defined purposes.
Your personal data is never sold to third parties. Any sharing with service providers — such as payment processors or identity verification platforms — is strictly governed by data processing agreements and limited to what those providers need to perform their specific function.
All personal data — including CNIC details and financial information submitted through KYC — is stored using industry-standard encryption protocols. Data is accessible only to authorised personnel with a legitimate operational need.
Subject to applicable law and legal retention obligations, you have the right to access the personal data we hold about you, request corrections, ask for deletion and withdraw consent for marketing communications at any time. See Section 9 for full details.
We use cookies and similar technologies only for session management, security, analytics and — where you have consented — personalised content. You can manage cookie preferences through your browser settings at any time.
All data transmitted between your device and the Platform is protected by TLS/HTTPS encryption. We will never ask you to send CNIC copies, passport scans or financial documents via unencrypted email or chat — only through the secure in-account verification portal.
This Privacy Policy (the "Policy") describes how dne999 (the "Platform", "Operator", "we", "us" or "our"), operating through the domain dne999.cam, collects, uses, discloses, stores and otherwise processes personal data relating to individuals who access or use the Platform (each a "User", "you" or "your").
dne999 is an English-language online gaming platform designed primarily for Pakistani users, offering sports betting, live casino, slot games, esports betting and related gaming services. As a platform that processes personal data — including identity documents required by Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations — we take our data protection responsibilities seriously.
By creating an account, accessing the Platform or providing us with personal data in any form, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data in the manner described herein. If you do not agree with this Policy, you must not use the Platform.
Note for Pakistani Users: Pakistan's data protection legislative framework continues to develop. This Policy reflects internationally recognised data protection principles. Where more specific local legal obligations apply to you, your rights under applicable Pakistani law are not diminished by this Policy.
This Policy was last updated on 1 January 2026. We encourage you to review it periodically. Material changes will be notified as described in Section 14.
The following terms carry the meanings set out below throughout this Policy:
The categories of Personal Data we collect depend on how you interact with the Platform. The table below provides an overview of the main data categories and the contexts in which they are collected.
| Data Category | Examples | When Collected |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number, residential address | Account creation |
| Identity Documents | CNIC number and scan, passport bio-page, selfie / liveness verification image | KYC verification |
| Financial Data | Deposit and withdrawal records, payment method references (e.g., mobile wallet ID, partial bank account details) | Deposits, withdrawals, KYC |
| Transaction History | Bet records, game session data, bonus usage, win/loss records | Ongoing platform use |
| Technical Data | IP address, device type, operating system, browser type, geolocation (country/city-level) | Automatically on access |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Marketing Preferences | Email/SMS opt-in status, promotion interaction history | Account settings, promotional participation |
We do not intentionally collect Sensitive Personal Data beyond what is required for KYC and AML compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, health information or sexual orientation.
We collect Personal Data through the following channels:
KYC Document Security: Identity documents must only be submitted through the secure HTTPS verification portal within your account. Never send CNIC copies, passport scans or financial statements via plain email, WhatsApp or live chat. dne999 will never solicit sensitive documents through those channels.
We process Personal Data only for defined, legitimate purposes. The principal purposes and our basis for processing are set out below:
dne999 does not sell, rent or trade your Personal Data to third parties for their own marketing purposes. We share data only in the following circumstances and only to the extent necessary:
All third-party service providers acting as Data Processors are required to maintain appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.
dne999 operates internationally and may store or process your Personal Data on servers located outside Pakistan. Where Personal Data is transferred to a jurisdiction that does not provide an equivalent level of data protection to that applicable in your country of residence, we will take appropriate safeguards including contractual data protection clauses or equivalent transfer mechanisms to protect your data.
By using the Platform, you acknowledge that your Personal Data may be transferred to and stored in countries outside Pakistan for the purposes described in this Policy.
We retain Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by law. In particular:
On expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting data is no longer Personal Data and may be retained for statistical purposes indefinitely.
Subject to applicable law and any legal retention obligations, you have the following rights in respect of your Personal Data:
Request a copy of the Personal Data we hold about you and information about how we process it.
Request correction of inaccurate or incomplete Personal Data held about you.
Request deletion of your Personal Data where it is no longer necessary or where consent has been withdrawn, subject to legal retention requirements.
Request that we restrict processing of your data in certain circumstances while a dispute is resolved.
Receive a structured, machine-readable copy of Personal Data you have provided to us, where technically feasible.
Object to processing based on legitimate interests — including direct marketing — at any time.
To exercise any of these rights, submit a written request through the live chat support channel or by written correspondence to the email address in Section 15. We will respond within a reasonable timeframe consistent with applicable law — typically within 30 days of receiving a valid request. We may ask you to verify your identity before fulfilling a data request.
Marketing Opt-Out: You may unsubscribe from marketing communications at any time through your account settings or by contacting support. Opting out of marketing does not affect transactional and account communications, which are necessary to operate your account.
dne999 uses cookies and similar technologies (including local storage, session tokens and analytics scripts) to operate and improve the Platform. The main categories of cookies we use are:
You can manage cookie preferences through your browser settings. Note that disabling cookies other than strictly necessary ones may affect the functionality of some Platform features. Clearing session cookies will log you out of your account.
We implement a range of technical and organisational security measures to protect Personal Data against unauthorised access, disclosure, alteration or destruction:
While we take these measures seriously, no system is completely immune to breach. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and, where applicable, relevant authorities in accordance with applicable law.
Your Responsibility: You are responsible for maintaining the security of your own Account credentials. Use a strong, unique password and enable 2FA. If you suspect your account has been compromised, contact support immediately through live chat.
The Platform is intended exclusively for adults aged 18 years or over, or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect Personal Data from anyone under the minimum eligible age.
If we become aware that Personal Data has been collected from a person below the minimum age, we will take immediate steps to delete that data and close the associated Account. If you are a parent or guardian and believe that your child has created an account on the Platform, please contact us immediately through the support channels in Section 15.
We recommend that parents and guardians use parental control software to restrict access to gambling websites from devices used by minors.
The Platform may contain references to or integrations with third-party services — such as game providers and payment processors — whose own privacy practices are governed by their own policies. dne999 is not responsible for the data practices of these third parties, and this Policy does not cover their processing activities.
We encourage you to review the privacy policies of any third-party service you interact with through the Platform, particularly payment providers (such as Easypaisa, JazzCash or your bank) before initiating transactions. Payment provider names are referenced as operational context only — they do not imply a formal partnership with or endorsement of gambling by those institutions.
We reserve the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or operational requirements. Where changes are material, we will provide notice through a prominent notification on the Platform or via email to your registered address, with a reasonable period for you to review the changes before they take effect.
The version number and "Last Updated" date at the top of this Policy will be revised with each update. Continued use of the Platform following the effective date of any updated Policy constitutes acceptance of the revised terms.
We recommend bookmarking this page and reviewing it periodically, particularly before making deposits or providing additional Personal Data.
If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact us through the following channels:
When submitting a data rights request, please include sufficient information to verify your identity (such as your registered email address and account username) so that we can locate your records and respond accurately. We will not fulfil data requests without adequate identity verification to prevent unauthorised disclosure.
Do not send CNIC copies, passport scans or other Sensitive Personal Data by email. Any identity documents required for KYC purposes must be submitted exclusively through the secure verification portal in your account settings.
Now that you understand how we handle your data, discover our cricket betting markets, live casino, slots and more — all in PKR, all on one platform.
18+ only. Gambling can be addictive — play responsibly. Local laws in Pakistan may restrict gambling.